Overview
Mercedes-Benz Vans has launched a UK-wide Mobile Service program that brings workshop-level maintenance and repair directly to customer sites to minimize downtime for commercial operators.
Key Points
- Initial rollout in December across northeast England and Scotland, with additional vans added through early 2026 toward nationwide coverage.
- Fleet consists of Sprinter panel vans outfitted as fully equipped mobile workshops.
- Each unit supports vehicles up to six tonnes GVW and features an electric hydraulic lift that raises vans to a fully flat position for safe underbody work.
- On-site capability mirrors a fixed workshop for routine servicing, inspections, diagnostics, and test preparation.
What the Mobile Service Vans Can Do
- Perform Service A and Service B tasks on location: oil and filter changes, engine and systems checks, fluid top-ups, lighting and safety inspections, and underbody assessments.
- Conduct on-site brake performance testing for pre-MOT preparation, identifying issues before formal tests.
- Deliver full software upgrades remotely where mobile connectivity is available, reducing visits for electronic updates.
- Carry the tools, diagnostic equipment, and parts needed to complete the bulk of standard maintenance tasks.
Rollout and Coverage
Operations begin in the northeast of England and Scotland, targeting regions ready for immediate deployment. The dealer network will add more Mobile Service units into early next year, with further expansion through early 2026 to broaden access across the UK.
Benefits for Operators
- On-site servicing reduces the need to book workshop slots or transport vehicles to a Dealer or Authorised Repairer.
- Vehicles can remain in use until just before service and return to duty immediately after, cutting logistical time.
- Ability to stagger work for fleets, keeping more units available during maintenance windows.
- Lift-enabled, fully flat underbody access ensures workshop-equivalent safety and inspection quality on site.
MobiloVan Support
- 24/7 assistance for unexpected issues such as technical breakdowns, parts delays, and accidents; includes replacement van services when needed.
- Covers minor mishaps like a lost key.
- Free for the first three years from first registration; automatically extended when serviced by a Mercedes-Benz Authorised Repairer.
- Coverage can continue to be extended for up to 30 years when service conditions are met.
Who It’s For
The service targets businesses and drivers seeking to reduce downtime tied to scheduled maintenance and routine checks, especially fleets with time-sensitive operations or geographically dispersed vehicles.
