Overview
Keyloop will launch an artificial intelligence support assistant called Kara in March to speed responses to dealer enquiries and free technical staff for complex issues. Built on Salesforce’s Agentforce platform and available 24/7 via the Keyloop Customer Hub, Kara will initially resolve routine questions, guide users through common tasks, and help locate essential documents.
What Kara does at launch
- Guides frequently performed tasks in Keyloop’s Fusion Automotive Retail Platform and dealer management system (DMS).
- Helps users quickly retrieve commonly requested manuals and documents.
- Surfaces relevant knowledge base articles, step-by-step instructions, and guides directly in the Customer Hub.
- Attempts instant resolution of straightforward requests before escalating to a human agent when needed.
- Operates continuously to provide support outside normal business hours.
Why it matters
Keyloop reports that nearly 30% of current support enquiries are basic “how-to” questions already answered in self-service resources. Automating these should reduce wait times, shorten time to resolution across platforms, and allow support specialists to focus on urgent incidents, integrations, and complex troubleshooting.
How it will work
- Embedded in the Customer Hub; no change to how dealers open tickets or contact support.
- Kara handles first-pass triage and resolution, then routes complex or high-priority cases to human experts.
- Keyloop’s back-end systems manage integration and routing in the background.
- Designed to complement—not replace—support teams; the assistant is not intended to be a gatekeeper.
Roadmap and evolution
The first release focuses on practical task guidance and document retrieval. Through 2026, Keyloop plans to add advanced troubleshooting and AI-led predictive recommendations informed by ongoing customer interactions and feedback.
Company positioning
Keyloop frames Kara as a service improvement rather than a cost-cutting measure, aligning support with how retailers use Fusion and the DMS day to day. Faster answers aim to reduce operational friction when staff need quick guidance.
Timeline
- Announced: Wednesday, Feb. 18, 2026.
- Go-live: March via the Keyloop Customer Hub.
- Enhancements: Phased additions throughout 2026 based on real-world usage.
What they said
“The introduction of Kara means we’ll be among the first auto tech providers to implement AI-powered customer support, ensuring dealers are quickly able to get the most from our technology,” said Dean Gardner, chief customer officer at Keyloop. Gardner added that Kara represents a commitment to supporting all customers at scale by making technical support work the way users need it to.
