Overview
Nick Anderson, third-generation general manager at Chuck Anderson Ford, earned CBT News’ 40 Under 40 recognition after driving measurable gains in fixed operations and preparing the single-point store for multi-rooftop expansion.
Results and Metrics
- Service revenue up 27%.
- Service capacity up 28%.
- Quick Lane and shop changes enabled roughly 30% more monthly repair orders.
- Team size: 40 employees; 13 years full-time industry experience.
How He Achieved It
- Repurposed 6,000 sq. ft. of underused shop space into productive bays.
- Expanded the Quick Lane department to boost throughput without new construction.
- Chose a pickup-and-delivery model (instead of mobile service) to fit a rural customer base, keeping technicians and equipment centralized for efficiency.
Market and EV Posture
With EV demand described as limited, the store follows a pragmatic approach: meet current interest, leverage incentives, and support budget-minded buyers considering models like the Ford Mach-E while monitoring a fluctuating EV landscape.
Role and Responsibilities
Anderson oversees marketing, vehicle acquisitions, pricing, and fixed operations, aligning front-end efforts with service to keep bays full and deliver a consistent customer experience.
Industry Leadership
He is chairman-elect of the Missouri Automobile Dealers Association and leads its Next-Generation Dealer Program, mentoring emerging operators and engaging on statewide retail issues.
Growth Outlook
Anderson plans to scale from one Ford store to three or four rooftops within five years, carrying forward a service-centric playbook, building leadership depth, and maintaining culture. He cites Ben Keating as a model for scaling while investing in people.
