Overview
TSD Mobility and Uber for Business announced an integration that embeds Uber’s enterprise tools directly into TSD’s dealership software, allowing service teams to request rides for customers and staff without switching applications. The collaboration, unveiled in North Andover, Massachusetts, is slated to reach thousands of U.S. dealerships, aiming to streamline courtesy transportation and internal logistics, according to the companies.
How it works
- Service advisers can submit a “New Uber Ride Request” inside TSD, schedule pickup, choose ride type, and monitor trips from one system.
- The platform auto-populates destination details and shows real-time estimates for timing, cost, and available options.
- Ride requests occur within existing service workflows, reducing context switching and potential errors, the companies said.
- Use cases include customer rides during repairs, staff return trips after vehicle deliveries (reducing reliance on chase vehicles), parts runs, and inter-location vehicle moves.
Claimed benefits for dealerships
- Broader transportation choices beyond loaners and shuttles, helping reserve courtesy vehicles for customers who need them most.
- Faster, in-workflow coordination that keeps customers moving while maintaining control over operations and costs, according to Uber for Business.
- Budget controls to oversee courtesy ride spending (specific configurations were not detailed).
- Consolidated visibility into transportation usage patterns and spending through TSD’s transportation hub.
- Potential productivity gains by enabling more deliveries and tasks with fewer resources and less idle time, per the announcement.
Customer and staff experience
- Advisers can coordinate rides in real time from the same screen used to track service status.
- Embedded estimates help set expectations for arrival times and pricing.
- Staff handling deliveries or off-site tasks can request return Uber rides directly within TSD, which the companies say streamlines workflows.
Availability and open questions
- Described as available to thousands of dealerships in the United States; no indication of international availability.
- No pricing details or tiering were provided.
- Unclear whether the integration requires additional setup or is enabled by default for TSD users.
- Data-sharing, privacy terms, and customer notification specifics (e.g., standard Uber trip updates) were not detailed.
Context
The companies framed the rollout as part of a broader shift toward integrating customer service and back-office operations in a single interface. While loaners and shuttles remain common, they say demand for on-demand rides is growing as dealerships seek flexible, scalable options during service visits. Uber for Business brings centralized billing and reporting, while TSD centralizes transportation functions inside its existing platform.
Notable remarks
- TSD’s president Shawn Concannon said dealerships are expanding beyond traditional transportation options and that TSD aims to manage that flow through its transportation hub.
- Uber for Business’s Josh Butler said the integration helps dealerships offer reliable access to on-demand rides within existing workflows while maintaining control over operations and costs.
