Summary
BookMyGarage reported a record year in 2025, facilitating £134 million in retail work for garages and posting a 39% year-over-year increase in bookings. Most activity flowed to independent workshops, underscoring motorists’ growing use of digital platforms to find convenient, trusted aftersales services, according to Motor Trader.
Key figures
- Total retail work facilitated in 2025: £134 million (record).
- Booking volumes: +39% year over year.
- Booking split: 88% to independent garages; 12% to franchised partners.
- Adoption of “Accelerate” premium package: 57% of independent partners.
- Partner survey impact: 79% said platform bookings were “significant”; 17% called them “vital.”
- Customer advocacy: network respondents rated BookMyGarage as “great” on a Net Promoter Score measure.
- Earlier momentum: over £22 million of retail work in a three‑month period reported in January 2025.
Drivers and strategy
The company links growth to consumer priorities beyond price: convenience and trust—notably proximity to home, real-time availability, and strong customer reviews. BookMyGarage says tools for digital marketing, customer acquisition, and operational support help garages capture and manage demand. Garages that fully engage with support, communicate well with customers, and encourage reviews tend to see stronger returns.
Market context
U.K. aftermarket operators are increasingly using online channels to smooth demand and fill workshop capacity. Dealer groups have adopted marketplaces to reduce empty bays, while rising interest in mobile servicing has nudged providers toward clearer availability and transparent scheduling. Features such as nearby appointment surfacing, real-time slots, and verified reviews have become standard expectations.
Implications and outlook
The 88/12 independent-to-franchise split highlights how digital platforms can amplify local workshops competing on proximity, availability, and reputation. While value matters amid cost pressures, service quality and trust often tip booking decisions. BookMyGarage framed 2025 as “record-breaking” and plans to build on this momentum into 2026, without setting specific targets.
Notes and gaps in disclosure
- No breakdown of total bookings or number of partner sites.
- No regional growth data disclosed.
- Figures and comments were published by Motor Trader on Jan. 19.
